Ticket Policies

Risk of loss or theft of tickets shall pass to the purchaser; management will not be obligated to admit purchaser unless a ticket is presented. Management reserves the right, without the refund of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by management to be disorderly, unsafe or a threat to others in any way. The holder of this ticket assumes all risks and danger of personal injury and all other hazards arising from or related in any way to the tournament for which this ticket is issued, whether occurring prior to, during or after the tournament.

By presenting a ticket for admission to the Fayez Sarofim & Co. U.S. Men’s Clay Court Championship, you hereby consent to (i) the reasonable search of your person and belongings for prohibited items; (ii) the use of your image or likeness incidental to any live or recorded video program, photograph or other transmission or reproduction of the tournament for any and all purposes; and (iii) the prohibition against transmitting or aiding another in the transmission of any description, account photograph or reproduction of any aspect of the tournament.

Inclement Weather Policy

If one (1) set is played in its entirety OR 60 minutes of match play occurs on Stadium Court, a session will be deemed to be complete. If a session is cancelled due to weather, the original purchaser who bought a single session ticket directly from the tournament via AXS is eligible for a ticket to a future session or other accommodations as solely determined by the tournament organizers. This policy does not apply to complimentary, sponsor, Season and Champs Pass tickets or for tickets purchased from a third party.

Schedule Policy

Players and match scheduled times are subject to change due to injury and unforeseen circumstances. Refunds are examined on a case basis, requests must be made 2 weeks prior to the event.

Entrance Procedures

The box office is located at the front of the River Oaks Country Club grounds. All tournament guests will be required to have a ticket or guest pass to access the Club grounds. All bags brought onto Club grounds will be subject to screening.

Prohibited Items

The following items MAY NOT be brought onto the grounds:

• Coolers or like containers
• Noisemaking devices
• Alcoholic beverages
• Commercial photographic or video cameras or recording devices
• Computers or Laptops
• Food (except for medical, dietary or infant purposes)
• Weapons (regardless of permit)
• Pets (except service animals)
• Large flags, signs or banners, laser pointing devices, bicycles and any other items deemed unlawful 
• Dangerous by the management of the Fayez Sarofim & Co. U.S. Men’s Clay Court Championship, in its sole discretion.

Food and Beverage

ROCC and The Tournament have partnered with Goode Co. again this year as the provider for food and beverage. The menu offering is vast and should appeal to a wide range of dietary requirements. Your menu selection is made to order with quality ingredients satisfying tournament guests with fresh and fast options. Beer and wine is available for all tournament guests of legal drinking age to be consumed within The Courtyard.